Privacy Policy

Arrowheadfarms.com Privacy Policy

How do we use your information?

When you purchase something from Arrowheadfarms.com, we collect the personal information you give us such as your name, address and email address.

When you browse Arrowheadfarms.com, we also automatically receive your computer’s IP address to provide us with information that helps us learn about your browser and operating system.  This does not contain any personally identifiable information.

We may send you emails about our store, new products and other updates. You may opt out of these emails at any time.

How do we get your consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, you consent to our collecting that information.

If we ask for your personal information for a secondary reason, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do you withdraw your consent?

If after you opt-in, you change your mind, you may withdrawing your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at info@arrowheadfarms.com or mailing us at: Arrowheadfarms.com, 224 West 30th Street, Thirteenth Floor, New York, NY 10001.

Do we disclose your personal information?

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

Where is our data stored?

Arrowheadfarms.com is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

How is your payment processed?

When you submit your credit card data to Arrowheadfarms.com, Shopify stores your data only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted from Shopify.

Arrowheadfarms.com uses Sage Payment Solutions to process debit and credit card payments. When you purchase a product or service online, Sage uses SSL encryption to encrypt your credit card information before it is sent to ensure the integrity and privacy of the credit card information that you provide via the Internet. Data is stored on a server equipped with industry standard firewalls. Sage will not review, share, distribute, or reference any Customer Data except as needed to process your transaction, or as may be required by law. Individual records of Customer Data may be viewed or accessed by authorized Sage employees, agents or independent contractors only for the purpose of resolving a problem, support issues, or suspected violation of a service or license agreement, or as may be required by law. More information about Shopify or Sage's privacy policies can be obtained directly through their respective websites and customer service.

Third Parties

Third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

Google Analytics

Our store uses Google Analytics to help us learn about who visits our site and what pages are being looked at.

How do we protect your personal information?

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

Age of Consent

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

Changes to this Privacy Policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

Questions and Contact Information

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at info@arrowheadfarms.com or by mail at: Arrowheadfarms.com, Re: Privacy Compliance Officer, 224 West 30th Street, Thirteenth floor, New York, NY 10001.